Project drawings getting deleted

  • updated
  • Not a bug

i use samsung galaxy J5.my draw is getying delete all the time ! i THINK it was happening because of my low storage space. i start a normal project and start draw with one frame. when im finished to draw with frame one then i use another frame (2) to animate. i animate and animate and animate. then i go to the frames i've been draw to look and its all gone.. is there a way to stop this quickly ? i have many things to finish on flipaclip.

Pinned replies
Dusan Kolic
  • Answer
  • Not a bug

We are really sorry that this has happened and we can see how that can be bad news but here are a couple of things that can cause your drawings to be deleted.

1. I did see the storage space available and you are, unfortunately, low on storage space. :(

This will cause the app to not work correctly. Essentially causing drawings to be lost. Please make sure to make some space on your device.

2. If you are on Android be very careful not to remove FlipaClip files during clean up since that will cause some or all projects to be lost. Be very careful when you use a cache/data cleaner app, it can by mistake delete some FlipaClip folders.

3. It can also be related to not enough RAM on your device. If you feel that your device is underpowered be sure to disable "Canvas Rotation" from under the FlipaClip settings, it should make FlipaClip much smoother for you. Also, be sure to exclude FlipaClip from battery optimization.


Jona
  • Under review

Hey, sorry to hear you lost all your projects. Let me ask you a few questions to figure out what could have been the cause.


1. What phone or tablet do you have? And what version of Android or iOS is it running on?

2. From v1 to v2 you updated?

3. Did you by any chance interrupt the upgrade progress?

4. Did the app crash when you opened it after upgrading it?


Thanks!

Recuerdos de Ian

same happens to me :/ I don't know why also but I'm sure I have enough storage space :[

-1
Jona
  • Under review

Hey thanks for writing about this. This sounds like a storage issue. We recommend you have at least 100MB of storage. If you can't figure out how much storage go to the FlipaClip settings and trigger a bug report. On the email it will send please include the link to this forum post. Thanks!

g.nikyta77

I don't know what caused all this but I am sure you can track the old project page for me .Thank you Galaxy

Rena Animator 717

hello.

I love this app but there is one.frickin.problem. I was working on the trauma meme project, and suddenly! "Flipaclip has stopped", i got frustrated, I keep on trying to enter the trauma meme project, I enter it, this pops out: Warning! Your device is in low space.... I hit okay and it crashes and sends me to the menu. When I entered the other projects it was working as always! It's so frustrating! Please help me.

-1
Luravuu Blackzz

;;;; trauma meme

Jona
Quote from Rena Animator 717

hello.

I love this app but there is one.frickin.problem. I was working on the trauma meme project, and suddenly! "Flipaclip has stopped", i got frustrated, I keep on trying to enter the trauma meme project, I enter it, this pops out: Warning! Your device is in low space.... I hit okay and it crashes and sends me to the menu. When I entered the other projects it was working as always! It's so frustrating! Please help me.

Ask the warning says, you tablet or phone is running low on space. FlipaClip needs at least 100MB to run properly. :)

Rena Animator 717
Quote from Jona

Ask the warning says, you tablet or phone is running low on space. FlipaClip needs at least 100MB to run properly. :)

I know but when i enter another project and work on it (i made a 300 frame one) it's fine it doesn't crash or anything, it's only this project!

Jona
Quote from Rena Animator 717

I know but when i enter another project and work on it (i made a 300 frame one) it's fine it doesn't crash or anything, it's only this project!

Mmm, very interesting. Could you reproduce the crash and right after go to FlipaClip settings and trigger a bug report? On the email it prepares please paste the URL to this forum post so we know what is it about. :) Thanks!

Rena Animator 717
Quote from Jona

Mmm, very interesting. Could you reproduce the crash and right after go to FlipaClip settings and trigger a bug report? On the email it prepares please paste the URL to this forum post so we know what is it about. :) Thanks!

I did