Not able to restore premium features on Amazon

  • updated
  • Fixed

I have an Amazon Fire 7 tablet with the Fire OS 7.3.1.5 operating system.

I purchased all the premium features several months ago and they only worked for about a day before disappearing and prompting me to purchase them. Even if I go to try and repurchase them though, it says that I already own them. But they do not work. 

Without deleting the app and losing all the progress on art in the app, how can this be fixed?

Pinned replies
Igor Mitrovic
  • Answer
  • Fixed

Hey everyone,

Please be informed that our latest Amazon patch 2.4.7 is out. The issue should be resolved now, so please let us know if anyone still has any problems :)

Regards,

Igor

Igor Mitrovic
  • Planned

Hello,

Please be informed that our developers are working on resolving this as soon as possible and it is excpected to be out in the next update for Amazon devices. Accept our appologies for any incovience.

Regards,

Igor

Igor Mitrovic
  • Answer
  • Fixed

Hey everyone,

Please be informed that our latest Amazon patch 2.4.7 is out. The issue should be resolved now, so please let us know if anyone still has any problems :)

Regards,

Igor