Cannot close layers after update

  • updated
  • Under review

When I am done in the area where you look at different layers I have no way of closing it without force closing the app. Is there any way of closing it besides this? 

Igor Mitrovic
  • Under review

Hey FireFlash,

I am sorry to hear that you are experiencing an issue. Could you provide us with a couple of answers please, so that we can assist you in the best possible way:

1. What is the version of the iOS and device that you have?

2. What is the version of the App that you have?

3. Does it happen in all projects or only one?

4. Could you please provide us with a video recording of the issue so that we can better understand it?

Regards,

Igor

FireFlash
Quote from Igor Mitrovic

Hey FireFlash,

I am sorry to hear that you are experiencing an issue. Could you provide us with a couple of answers please, so that we can assist you in the best possible way:

1. What is the version of the iOS and device that you have?

2. What is the version of the App that you have?

3. Does it happen in all projects or only one?

4. Could you please provide us with a video recording of the issue so that we can better understand it?

Regards,

Igor

I am on iPhone 7 and I have iOS version 13.7. The version of the app that I have is 2.0.2 I believe. I’ve noticed that it happens in only the projects that have the max amount of layers. I have linked the video to my reply. Thank you for the help!

Igor Mitrovic
  • Under review
Quote from FireFlash

I am on iPhone 7 and I have iOS version 13.7. The version of the app that I have is 2.0.2 I believe. I’ve noticed that it happens in only the projects that have the max amount of layers. I have linked the video to my reply. Thank you for the help!

Thank you for the details provided. Now it is more clear. So it works fine on 9 layers - you can go back and once you add one more you can't? If you could film that would help a lot. Please upload it to some file sharing service (Google Drive, Dropbox, iCloud..) and then share a link. Igor

FireFlash
Quote from Igor Mitrovic

Thank you for the details provided. Now it is more clear. So it works fine on 9 layers - you can go back and once you add one more you can't? If you could film that would help a lot. Please upload it to some file sharing service (Google Drive, Dropbox, iCloud..) and then share a link. Igor

Sprry for the late response! Would a YouTube video work? If so I have that linked.

Igor Mitrovic
Quote from FireFlash

Sprry for the late response! Would a YouTube video work? If so I have that linked.

Thanks. Please allow us some time to review this. Igor