my payment didnt go trough

  • updated
  • Answered

i paid for premium and didnt get anything what can i dk to get it

Igor Mitrovic

Hello Astrid,

I am sorry to hear that you are experiencing an issue.
Could you provide us with a couple of answers please, so that we can assist you in the best possible way:

1. What is the version of Android that you have?
2. What is the version of the App that you have?
3. Do you get any error messages when you try to make a purchase? Send us a screenshot here, please.

4. Is the issue happening with every premium or with a particular one?

Regards,
Igor

astrid van den boomen

i paid for everything like in 1 and there wasnt an error i paid the money got taken from my bank im in version 2.4.7-213 and andriod version 10

Igor Mitrovic

Hi,

Thank you for your answer. Please perform these steps:

1. Make sure that you login to your Google Play account that originally made the purchase


2. Clear cache on your device:


-- Open your device's Settings app Settings.
-- Tap Apps & notifications and then See all apps.
-- Scroll down and tap Google Play Store Google Play.
-- Tap Storage and then Clear Cache.
-- Next, tap Clear data.


3. Restart it


-- Press and hold the Power button until the menu pops up.
-- Tap Power off or Restart if that is an option.
-- If needed, press and hold the Power button until your device turns on again


And let us know if this helped to resolve your issue : )


Regards,
Igor


astrid van den boomen

there still hasent changed anything i did everything

Igor Mitrovic
  • Answered

Hi Astrid,


Please send us an email to support@visualblasters.com with all the details including a description of the problem, steps that we tried to resolve it, and proof of purchase.


Thank you,

Igor