Sorry, we are not able to process your registration error message

  • updated
  • Not a bug

I can't make an account. This is all it says. 

Pinned replies
Dusan Kolic
  • Answer
  • Not a bug

In order to create an account, you must be more than 12 years old. So if you set your date of birth to be 2008 or later you will get this error message.

Dusan Kolic
  • Under review

Hello,

Are you trying to create an account using Facebook, Google or Email? Please be sure that you are not already registered (try to reset the password).

Best,

Dusan

deadedEdge

i've tried with both google and email, neither worked, and i tried seeing if i have an account registered but it said i didn't have an account under that email

Brave Heart

Same happens to me sir

Dusan Kolic

Hi, can you please send us emails that you are trying to use for registration? Please send us an email to support@visualblasters.com and just put a link to this thread so we know what it is about.


Thanks,
Dusan

Dusan Kolic
  • Under review

Hello,


Are you trying to create an account with Facebook, Email or Google?
What is the FlipaClip version that you have?

Wyatt516
Quote from Dusan Kolic

Hello,


Are you trying to create an account with Facebook, Email or Google?
What is the FlipaClip version that you have?

A Google account. 2.4.6-209

Dusan Kolic
Quote from Wyatt516

A Google account. 2.4.6-209

Please try to create an account using your email address, does that work?

Wyatt516

No, it doesn't work.

Dusan Kolic
Quote from Wyatt516

No, it doesn't work.

On what step of the registration process are you stuck exactly?

Please try reset password option and enter your email that you tried to use for registration. Does that work?

Wyatt516
Quote from Dusan Kolic

On what step of the registration process are you stuck exactly?

Please try reset password option and enter your email that you tried to use for registration. Does that work?

I put in the Email address, put in the name, set the birthday, set the location, and "Sorry, we are not able to process your registration."