File access failed! e-43 Please make sure FlipaClip can access the device storage

  • updated
  • Answered

When I tried to add a video from my files, it said, “Make sure FlipaClip has access to your device’s storage” How do I fix this problem?

Pinned replies
Dusan Kolic
  • Answer
  • Answered

Android:

  1. On your Android device, open the Settings app.
  2. Tap Apps & notifications.
  3. Tap the app you want to update.
  4. Tap Permissions.
  5. Choose Storage to enable FlipaClip to access your storage.

iOS:

  1. Launch the Settings app from your Home screen.
  2. Tap Privacy.
  3. Tap Gallery to view which apps can access it.
  4. Tap the switch next to FlipaClip to allow access.
  5. Tap the "Read and Write" option to allow photo access by the FlipaClip app.

PotatoWizard

Nevermind.. figured it out. Opening the file from the gallery will work, while opening it from a file explorer will not.

Dusan Kolic
  • Answer
  • Answered

Android:

  1. On your Android device, open the Settings app.
  2. Tap Apps & notifications.
  3. Tap the app you want to update.
  4. Tap Permissions.
  5. Choose Storage to enable FlipaClip to access your storage.

iOS:

  1. Launch the Settings app from your Home screen.
  2. Tap Privacy.
  3. Tap Gallery to view which apps can access it.
  4. Tap the switch next to FlipaClip to allow access.
  5. Tap the "Read and Write" option to allow photo access by the FlipaClip app.

Dusan Kolic
  • Not a bug
  1. Open the "Settings" app on your iPhone or iPad.
  2. Tap the "Privacy" menu item.
  3. Tap the "Photos" menu item.
  4. Find "FlipaClip" in the list of apps and tap it.
  5. Tap the "Read and Write" option to allow photo access by the FlipaClip app.
Orange cat animations
Quote from Dusan Kolic
  1. Open the "Settings" app on your iPhone or iPad.
  2. Tap the "Privacy" menu item.
  3. Tap the "Photos" menu item.
  4. Find "FlipaClip" in the list of apps and tap it.
  5. Tap the "Read and Write" option to allow photo access by the FlipaClip app.

its still not working im on privacy,photos, flipaclip and read and write has a check on it but it still wont work 

Dusan Kolic
Quote from Orange cat animations

its still not working im on privacy,photos, flipaclip and read and write has a check on it but it still wont work 

What is the exact error message that you get? Is it happening on any project or just a specific one?

Dusan Kolic
  • Under review

Hello,


What is the FlipaClip version that you have? Can you please send us a screenshot of the error message?

Thanks

Ronan
Quote from Dusan Kolic

Hello,


What is the FlipaClip version that you have? Can you please send us a screenshot of the error message?

Thanks

Hello, I'm having the same error message too. Can I send you a screenshot of mine?

Dusan Kolic
Quote from Ronan

Hello, I'm having the same error message too. Can I send you a screenshot of mine?

Yes, please. Also, what is the FlipaClip version that you have?

Ronan

Hello again. Thanks for the reply and sorry for the late response. My version is 2.4.6-209

https://drive.google.com/file/d/1tuoZR39dawea4Mg3QA5hsPYhwh3ViMLs/view?usp=drivesdk

Dusan Kolic
  • Not a bug
Quote from Ronan

Hello again. Thanks for the reply and sorry for the late response. My version is 2.4.6-209

https://drive.google.com/file/d/1tuoZR39dawea4Mg3QA5hsPYhwh3ViMLs/view?usp=drivesdk

Please make sure FlipaClip has access to your device’s storage.

  1. On your Android device, open the Settings app Settings app.
  2. Tap Apps & notifications.
  3. Tap the app you want to update.
  4. Tap Permissions.
  5. Choose Storage to enable FlipaClip to access your storage.