Can't buy premium e-1029

  • updated
  • Not a bug

I wanted to have premium for a very long time, I bought it on my iPhone and it didn't work but that's off topic. I click on  buy premium and it says that the items aren't available.

Pinned replies
Dusan Kolic
  • Answer
  • Not a bug

Please follow the below steps to resolve this issue.

1. Go to your Device settings > Account > and sign out of all Google Play accounts and be signed only into the account that you want to make the purchase with.

2. Go to your device settings > Application > and then clear the cache and data of google play and enter the app. Check this link on how to clear cache and data of Google Play Store app: https://support.google.com/googleplay/answer/7513003?hl=en

Let me know if that helped.


Best,

Dusan

CXL GOOD

i buy Advanced Features before, but i changed my phone, no change Google, and now I even can't buy Advanced Features again! ;(

CXL GOOD

i try Clear the cache & data of the Play Store before, but no any use

Dusan Kolic
  • Under review

Hello,

You don't need to buy premium again, it is a one-time payment. Purchase stays on your Google Play account and you will have premium features even if you switch your device as long as install it using the original account that made the purchase.

This error e-1029 comes up when you remove your Google Play account that made the purchase.

1. Have you removed your Google Play account and then logged in again?

2. What happens when you click on "retry" below e-1029?

3. Remove all other Google Play accounts and leave only the one that made the purchase. Then clear cache and date of your Google Play app and restart your device.

Let me know if that helped.



Regards,

Dusan

Dusan Kolic
  • Under review

Hello,

On what step of buying the premium that happens? Could you please send us a screenshot?

Thanks,

Dusan

Dusan Kolic
  • Under review

こんにちは、

あなたが持っている正確な問題は何ですか? 支払いをしようとすると、正確に何が起きますか? 少し詳しく説明してもらえますか? エラーメッセージはどこで正確に表示されますか。正確なエラーメッセージは何ですか。

ベスト、

ドゥサン

JCO

プレミアム機能を使おうとしたら、現在アプリ内購入ができません! e-1043と出て、課金できません、どうすれば課金できるようになりますか?

cookieparty130

i have that exact same problem! 

JCO

私もプレミアム機能が使えません

Mochamilk

same. I had the same problem. 

tinydoglover07

hi i'm very sorry for the late response, i thought i already answered. I can still have audio if i click on it twice but can only get it with an ad.

Screenshot_20190828-150759_FlipaClip.jpg

thank you for helping me

here's the translation


Oops! In-app purchases are not available at the moment! e-1029 TRY AGAIN