Error OT-IEH-01 when trying to buy something

  • updated
  • Not a bug

Hello FlipaClip, my name is Chris, (a.k.a Distortion on YouTube) I have a situation for the sound effects, untried to buy the superhero SFX effect but every time I try to buy it keeps giving me an error, why is that?

the error keeps saying this

OT-IEH-01

and below it is 9fb75c84ef6ef7

Pinned replies
Dusan Kolic
  • Answer
  • Not a bug
Quote from Daiko

it has a different code because I tried using Google play credit card

This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.

Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification

Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.


Best,

Dusan

Dusan Kolic
  • Under review

Hello,

Could you please share a screenshot of the error message here with me so I can understand your problem better?

Thank you,
Dusan

Daiko
Quote from Dusan Kolic

Hello,

Could you please share a screenshot of the error message here with me so I can understand your problem better?

Thank you,
Dusan

I cant send a screenshot, won't allow me to it says, for security reasons

Dusan Kolic
Quote from Daiko

I cant send a screenshot, won't allow me to it says, for security reasons

Are you able to record your screen?

Daiko
Quote from Dusan Kolic

Are you able to record your screen?

I do my flipaclip work  on my phone 

Dusan Kolic
Quote from Daiko

I do my flipaclip work  on my phone 

In that case can you please record your issue and upload here for us so we can understand your problem better?

Thanks!

Daiko
Daiko

it has a different code because I tried using Google play credit card

Dusan Kolic
  • Answer
  • Not a bug
Quote from Daiko

it has a different code because I tried using Google play credit card

This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.

Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification

Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.


Best,

Dusan

Daiko

I do believe it is what you say, I will check It out when i got the time later today or possibly tommorow.

Daiko
Quote from Dusan Kolic

This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.

Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification

Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.


Best,

Dusan

hello Dusan, i just got another probelm, my grid is having issues, it's stuck on both 80x horizontal and vertical, why is that